One of the most important things in making services and systems for people with disabilities work better is remembering that everyone has a voice. And when I say that I mean EVERYONE! They may not speak the same language as you do, they may not speak at all. They may use American Sign Language.
My favorite blogs to read are ones that explain things in a straightforward way using plain language, and then have a call to action, or tell me to do something. I am Denise Rozell, Director of Policy Innovation at the Association of University Centers on Disabilities (AUCD), and I work with the National Coordinating Center on policy issues and systems change.