Increasing numbers of students with disabilities are pursuing post-secondary education. Many campuses are not yet equipped to meet the unique and diverse needs of students with disabilities. This article examines programs, services and programs aimed at promoting student choice, independence, social participation, and supports needed for academic success. Virginia Commonwealth University (VCU) has developed and implemented a comprehensive disability services program using a decentralized disability services model. The goal of decentralization is to create a more welcoming and supportive campus climate. Training and professional development is a significant component of the program. This article describes the initial stage of the program's development and implementation, within which a comprehensive formative evaluation of services and supports was embedded.